We are doing everyting to replenish out of stock products as soon as possible. Sometimes the timescale may be extended depening of the supplier. When replemish product is receive our website will be updated.
Firstable, during the delivery you should check if everything is fine with your order and no items are missing.
When you already accepted the delivery and an item is missing, please contact us directly firstname.lastname@example.org with the order number and product details so we can invastigate further.
Delivery will typically take 2 to 3 working days. However, for orders which are placed after 12am on Fridays or on more bespoke items or during busy periods could take up to 5 working days. Please contact us if you require an expedited delivery. We cannot guarantee delivery dates and times as these may be affected by circumstances outside our control.
Click & Collect
As soon as your order will be ready to collect we will send you an email or SMS notification.
If you do not collect your order from store we will hold it for one week. After this time the items will be put back to stock. You might contact us to arrange collection or a full refund.
If you want to collect your order, you have to bring with you:
Order Confirmation Document
The payment card you used to purchase your items - for security reason we will check last four card numbers
Valid ID with photo
If you can not collect your order personally please contact us directly. The person collecting your order MUST present all documents needed for collection. We will not take responsibility for order collecting by other person.
We accept payments by credit or debit cards: Visa, MasterCard, Maestro, American Express, Apple Pay and Google Pay. For orders online we accept payment cards and PayPal.
Unfortunately, if you have a credit accounts with us you can only use it in one of our store.
Returns & Cancellations
If you choose to cancel an order that you have not yet received, please call us on 0207 2281 122 to inform us whether you would like a refund or exchange. To speed up the process, please have your order number to hand before calling.
Once we have received your request, we'll provide you with cancellation form to fill out and we'll contact you to process your cancellation.
According to the UK law, we have to provide you with the Cancellation Form in order to cancel an order. If you are unable to fill out the form please call us on 0207 228 1122 or email: email@example.com to find one of the other methods of cancellation/return more convenient.
If you are not satisfied with the products and would like to return it please notify us within 30 days of receipt of your order. Returns can only be processed with proof of purchase: the sales receipt or an online sales invoice, and Return Form.
If you would like to exchange products please notify us within 30 days of receipt of your order. Exchanges can only be processed with proof of purchase: the sales receipt or an online sales invoice and Exchange Form.
We are highly recommend to return item same method as purchased. Alternatively you can bring this item to one of our branch with Return Form. Refund will be made within 2-3 working days. We won't be able to do refund in store.
Your right of cancellation does not apply to: tinted paint, cut cable, special order items, cut ditra matting, used or opened items.
Refunds to card can take 3-5 working days, refunds to PayPal can take 5-10 working days. If you have not received your refund within 28 days please contact us.