5th June 2020

Dear Customers,

Our Clapham and Richmond stores are open to serve our customers with any essential DIY, hardware and decorating products through these challenging time.

Our biggest priority is the safety of our staff and customers therefore we introduced additional health and safety measure in our shops to protect our staff and customers and prevent the spread of Coronavirus. We’re regularly cleaning the surfaces in our shops, wearing gloves, keeping minimum number of customers and keeping the safety distance with customers.

We strongly advise our staff and customers to follow government guidelines and not come in to store if you are experiencing symptoms of COVID-19. Please visit NHS website for more information. https://www.nhs.uk/conditions/coronavirus-covid-19/

We encourage people to place the order online and choose the best suited shipping method.

Collection in Store - you can still collect the order from our Clapham store, once you receive your order collection confirmation. We request that you respect these social distancing guidelines when you collect items from our store.

Local Delivery - we are trying our best to deliver the products within our local delivery post code zone. We offer contact-free delivery just let us know by adding the notes where you would like the driver to leave your parcel.

Shipping - we use third party couriers services and we are working hard to ensure that all orders are dispatched however there might be occasions where some delays are experienced against the delivery date confirmed due to the high demand. Please track the progress of your order using the tracking link.

We’ll keep you updated with the latest information, but if you have any urgent question please speak to Decor Express Team on 020 7228 1122 or email us sales@decor-express.co.uk
 
Decor Express Team