23rd February 2021

Dear Customers,

Following the latest covid announcement, we want to assure you that as long as the government allows, our Clapham and Richmond stores will remain OPEN for the duration of the latest lockdown to provide a full service for all of our customers.

 

We encourage people to place the order online or order over the phone before visiting the store to help keep queuing down to a minimum.

Collection in Store - you can still collect the order from our Clapham and Richmond store, once you receive your order collection confirmation. We request that you respect these social distancing guidelines when you collect items from our store.

Local Delivery - we are trying our best to deliver the products within our local delivery post code zone. We offer contact-free delivery just let us know by adding the notes where you would like the driver to leave your parcel.

Shipping - we use third party couriers services and we are working hard to ensure that all orders are dispatched however there might be occasions where some delays are experienced against the delivery date confirmed due to the high demand. Please track the progress of your order using the tracking link.

 

 

Our biggest priority is the safety of our staff and customers therefore we introduced additional health and safety measure in our shops to protect our staff and customers and prevent the spread of Coronavirus.

We’re regularly:

- cleaning the surfaces in our shops,

- wearing masks and gloves,

- keeping minimum number of customers

- keeping the safety distance with customers.

In addition the clear polyester has been used to create a physical barrier between employees and customers and we asked all our customers to  wear  face coverings when visiting our stores. 


We strongly advise our staff and customers to follow government guidelines and not come in to store if you are experiencing symptoms of COVID-19. Please visit NHS website for more information. https://www.nhs.uk/conditions/coronavirus-covid-19/



We’ll keep you updated with the latest information, but if you have any urgent question please speak to Decor Express Team on 020 7228 1122 or email us sales@decor-express.co.uk
 
Decor Express Team